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Policies

HOW TO ORDER:

We accept Visa and Mastercard on the website. Money Orders and personal checks are accepted on orders by contacting us HERE or call our toll free number 1-877-224-1415.

Telephone Orders - 10:00AM - 5:00PM Mountain Time, Monday through Saturday operator assisted.

If paying with personal check or money order, mail payment to:

Santa Fe Craftsman, Inc .
118 North College Ave
Fort Collins, CO 80524

Payment by mail must be received within 7 days. Orders will be shipped within 24 hours of receipt except for personal check, which will be shipped 10 days from receipt.

LAYAWAY:

Layaway requires an initial payment of 25% of the price of the item(s), by credit card, personal check or money order. The item(s) will be held for 90 days, during this time payments in any increments can be made. If the balance is not paid in full by or before the end of the 90-day period, item(s) will again be for sale to the general public and the payment(s) will be forfeited. To place item(s) on layaway, place order by contacting us HERE or call toll free number 1-877-224-1415. Mail Payment to:

Santa Fe Craftsman, Inc.
118 North College Avenue
Fort Collins, CO 80524

RETURN POLICY:

Customer Satisfaction is Our Mission! If you are unsatisfied with your purchase from our website for any reason, simply return the item in the original condition and packaging along with the receipt for a full refund within 30 days. We will replace the item or credit your credit card for the amount of the purchase, less any shipping charges. The original shipping charges are not refundable. However, if we make an error that causes additional shipping charges, we will pay the charges. The returned item must be in its original condition (new and unworn). Return the item to:

Santa Fe Craftsman, Inc.
118 North College Avenue
Fort Collins, CO 80524

Shipping charges are not refundable. Note: Special orders can be returned for exchange for merchandise of equal or greater value only.

PRIVACY POLICY:

Our Customer's Privacy is Paramount: We do not give out or share your telephone number, credit card information, physical address or email addresses. Subscribing to our newsletter will not subscribe you to any other lists. Many precautions have been taken to make sure that our customers' personal and financial information is secure. Extensive security measures have been taken to safeguard access to this web site and protect all sensitive exchange of information.

SHIPPING: We ship all orders Priority Mail with the United States Postal Service or with Federal Express on the next business day (if ordered by 2:00 P.M. Mountain Time), arriving at your address within 2 - 4 business days. As our products are handmade or handcrafted, we cannot guarantee all items to be in stock at all times.

DISCLAIMER:

Pictures and colors are not perfect recreations of actual items. Every effort has been made to insure that the pictures and colors are as realistic as possible. Some variation due to photography, lighting, and electronic transmission is inevitable. All measurements are approximations, intended to give an idea of actual sizes. If any product does not meet your expectations return it for a full refund (please see our return policy).

TAXES:

We are required to collect tax on all products delivered in Colorado. Colorado state sales tax is 2.9% at this time. Other taxes may apply.

GIFT WRAPPING:

Santa Fe Craftsman will wrap your jewelry purchase for FREE upon request, contact us HERE with occasion and gift card information if required. All of our wrapping paper is suitable for any occasion with some special Holiday paper.

NEWSLETTER:

Sign up for our NEWSLETTER and we will email you when we have a special or have added numerous new items. Your email address will not be shared with anyone else.

 

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